Savi System – Frequently Asked Questions (FAQs)

General System FAQs

What is the Savi System, and how does it work?

  • The Savi System is a fully integrated AV control solution that manages audio, video, and lighting. It is an IP-based control product that works via a web browser, allowing users to control connected devices using a modern web browser on any device, such as a smartphone, tablet, or laptop.

What types of AV components does Savi control?

  • Savi controls audio, video, and lighting. It supports video walls, individual displays, distributed audio, and lighting systems. The system provides a streamlined interface that allows users to manage all components effortlessly.

Is Savi a cloud-based or locally stored system?

  • Currently, Savi is a locally stored system with a server at the location. There is an option for a backup server for redundancy. The company is actively working towards a cloud-based version, expected to be available next year.

Can I access the system remotely?

  • Yes, Savi allows for remote access, enabling users to monitor and control the system offsite. This feature is particularly useful for troubleshooting, scheduling content, and managing system updates without requiring on-site staff intervention.

What industries is the Savi System best suited for?

  • Savi is ideal for hospitality, sports bars, entertainment venues, corporate facilities, and retail spaces. It was originally developed to support large venues like Topgolf and has since evolved to cater to various industries requiring AV control.

User Interface & Controls

How does the user interface work for controlling AV systems?

  • The interface is web-based and intuitive, providing a left-hand navigation panel to manage rooms, areas, and devices. Users can simply click on a display, audio zone, or lighting area to make adjustments. The system auto-curates the interface for easy navigation.

Can different user roles have customized access levels?

  • Yes, Savi includes rights management to restrict user access based on roles. For example, a bartender may only have control over four screens and some audio, while a facility manager can see and control everything in the system.

What devices can be used to control the Savi System?

  • Any modern device with a web browser, including smartphones, tablets, touch panels, and laptops, can be used to control Savi.

How easy is it to train staff to use the system?

  • The system is designed for ease of use, often requiring little to no formal training. Staff members can intuitively navigate controls, and the company provides support if needed.

Can I manage multiple locations from a single interface?

  • Yes, Savi enables users to manage multiple locations from a single dashboard, making it easy to oversee AV control across different facilities.

    Video Control & Display Management

    How does the Savi System manage multiple displays?

    • The system offers a drag-and-drop interface that allows users to control displays, change sources, and configure layouts easily. It supports multiple display groupings, such as sales areas, video walls, and other sections.

    Can I control video walls and split screens using Savi?

      • Yes, the system supports flexible video wall configurations, allowing users to split screens into multiple sources or display a single full-screen video. Users can change layouts dynamically without adding extra hardware.

      Does the system support live video feeds and camera inputs?

        • Yes, Savi can integrate with live video feeds, making it ideal for broadcasting live events to multiple displays throughout a venue.

        Can Savi integrate with digital signage and advertising?

          • Yes, Savi allows users to display advertising content, ticker feeds, and promotional material. The system can point to a URL or a dedicated signage feed.

          How does screen scraping work, and why is it useful?

            • Screen scraping allows users to preview what is playing on any display directly within the Savi interface. This feature helps verify content without physically checking each screen.

            Does Savi support DirectTV and other streaming services?

            • Yes, Savi integrates with DirectTV, allowing users to schedule channels in advance and display team logos for easier navigation. Other streaming services can be incorporated based on user needs.

              Audio Control & Distribution

              Can I manage audio zones separately in different areas?

              • Yes, users can assign different audio sources to various zones and control volume levels independently.

              What third-party audio systems can Savi integrate with?

                • Savi integrates with third-party systems like QSC, in addition to its own audio DSP and amplification products.

                Can I customize music playlists and schedules?

                  • Yes, using integrations like RockBot, users can create and schedule playlists tailored to their venue’s atmosphere.

                  How does the system handle audio distribution across multiple areas?

                    • Savi allows users to direct audio to specific zones with just a few clicks, ensuring that different areas of a venue can have customized sound experiences.

                    Can I stream audio from live events within a venue?

                    • Yes, the system allows for audio from live performances or sporting events to be streamed to specific zones.

                      Lighting Control

                      Does Savi control both high-voltage and low-voltage lighting?

                      • Yes, Savi manages both types. Low-voltage lighting uses CAT6 cabling and is controlled from the rack level, while high-voltage lighting is managed through compatible dimmers and switches.

                      What kind of lighting can be integrated with Savi?

                        • The system supports standard DMX-controlled lighting, making it flexible for different applications, including venue ambiance and corporate settings.

                        Can I create and schedule lighting macros?

                          • Yes, users can create an unlimited number of macros to automate lighting changes for events or promotions.

                          Can I sync lighting with venue events or team colors?

                            • Yes, Savi supports dynamic lighting macros that allow users to change colors based on game outcomes or special events.

                            Does Savi use DMX for lighting control?

                            • Yes, Savi uses DMX protocols, ensuring compatibility with industry-standard lighting systems.

                              System Diagnostics & Troubleshooting

                              How does Savi monitor the status of connected devices?

                              • The system provides real-time status updates for online and offline devices, helping users quickly diagnose and address issues.

                              Can I remotely troubleshoot offline devices?

                                • Yes, Savi includes Wake-On-LAN capabilities and provides MAC ID information for diagnosing issues remotely.

                                Does Savi support automated alerts for system issues?

                                  • While Savi does not currently send automated alerts, its monitoring tools allow quick identification of problems.

                                  How often does Savi require updates or maintenance?

                                    • The system receives two major updates per year, along with quarterly maintenance updates.

                                    Can I expand my system without needing extensive programming?

                                    • Yes, the software automatically recognizes and integrates new devices without requiring manual coding.

                                      Customization & Integration

                                      Can I integrate Savi with third-party AV systems?

                                      • Yes, Savi supports integration with external AV devices via DMX and network-based connections.

                                      Does Savi allow for custom macros and automation?

                                        • Yes, users can create unlimited macros for custom automation sequences.

                                        Can the system be tailored for different venue layouts?

                                        • Yes, the system supports room-based customization, allowing for tailored layouts and controls.