Full Office Sound Masking
Blue Cross Blue Shield was concerned that noise distractions from conversational speech might increase due to the reduction in the number of private offices and fewer sound barriers such as walls and partitions in the 100-person cubicle space.
Call Centers deal with many noise complaints due to background noise. This ambient noise fluctuates, causing microphones to pick up unwanted conversations. To help mitigate noise, they needed to consider adding a pro sound masking solution to the office space to not limit employee production due to conversational distractions.
Sound masking is the process of adding an unobtrusive background noise to an environment to cover up excess speech noise through speakers installed in the ceiling. The emitters used are barely visible and can be set up to cover different types of zones.
Equipment used in the installation included:
Cambridge Sound Qt 100 sound masking generator: This was used as the heart of the full office sound masking system, as it allows the fine tuning and multiple zoning aspects of the system.
Cambridge Sound QT Emitters: These provide the ability to individually sound mask each employee area.
Cambridge Sound masking loudspeakers: These provided actual ambient noise adjustments to provide the perfect and less distracting working environment for employees.
With calls being placed continuously by the many employees in the center, eliminating background noise build up, and the noise created by their coworker’s calls had a huge impact on the productivity levels of the call center.
Multiple volume zones allowed the masking to be louder in the call center area, where conversations are more frequent, and didn’t take away from other collaborative conversations as employees moved around.
The pro sound masking solution also enabled employees to not notice the ambient sound masking or conversational noise distractions in the busy open office call center, and the client could not have been happier.
increase in productivity due
to less ambient noise